At Ventured Relocations Ltd, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal data when you use our website and services. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following personal data about you:

• Personal Identification Information: This includes your name, email address, phone number, and postal address.
• Service Information: Information you provide when booking or enquiring about our services, including property preferences, accommodation dates, and special requirements.
• Payment Information: When you make payments, we may collect transaction details, such as billing address and payment method. However, payment details are processed securely by third-party payment processors.
• Technical Information: Information about your visit to our website, including your IP address, browser type, operating system, referral source, and pages visited. This helps us improve our website’s functionality.

2. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Our Services: To process bookings, reservations, and provide property management, cleaning, and accommodation services.
• To Communicate with You: To respond to enquiries, send booking confirmations, updates about services, and other information related to your stay.
• For Payment Processing: To process payments securely for bookings and services.
• For Website Analytics and Improvements: To analyse user behaviour and improve the functionality and content of our website.
• To Comply with Legal Obligations: To fulfil any legal obligations we may have, such as tax and regulatory requirements.

3. How We Protect Your Information

We take appropriate measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We use encryption and secure storage systems to safeguard sensitive information. However, please note that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted third parties who assist us in providing our services, including payment processors, service providers, and hosting platforms. These third parties are required to keep your data confidential and use it solely for the purposes of providing services to you.

We may also disclose your information if required to do so by law, in order to comply with a legal obligation, or to protect our rights, property, or safety.

5. Retention of Your Data

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice or to comply with legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymised.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any personal data that is inaccurate or incomplete.
• Erasure: Request the deletion of your personal data under certain conditions.
• Restriction: Request the restriction of processing of your personal data under certain conditions.
• Objection: Object to the processing of your personal data in certain situations.
• Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.